At the very end of 2009, the Fourth Circuit ruled in Nemet Chevrolet v. Consumeraffairs.com. Sadly, I’m just now getting around to blogging about it.
Nemet takes issue with 20 allegedly defamatory posts that appeared on the Consumeraffairs.com website. Before getting to the meat of the case, the panel reminded everyone that, per its previous ruling in Zeran, “our Circuit clearly views the § 230 provision as an immunity.” Thus when applicable, Section 230 should stop a lawsuit dead in its tracks, not just bar liability, says the court. Such immunity is to be “generally accorded effect at the first logical point in the litigation process…[w]e thus aim to resolve the question of § 230 immunity at the earliest possible stage of the case. . . .”
Key to its case, Nemet alleges that Consumeraffairs.com, at least with respect to the posts at issue, is an information content provider, and thus ineligible for Section 230 immunity. Construing a recent Supreme Court ruling regarding the sufficiency of allegations, the court considered whether plaintiff’s allegations regarding defendant’s ICP status were plausible.
Referred to as the “Development Paragraph,” plaintiff included allegations for each allegedly actionable post that Consumeraffairs.com had some role in developing the post.
Distinguishing the case from Ninth Circuit’s Roommates.com decision, the court noted that plaintiff
has merely alleged that Consumeraffairs.com structured its website and its business operations to develop information related to class-action lawsuits. But there is nothing unlawful about developing this type of content; it is a legal undertaking….the amended complaint ‘does not show, or even intimate,’ that Consumeraffairs.com contributed to the allegedly fraudulent nature of the comments at issue.
The court found other allegations similarly lacking:
- “Nemet fails to make any cognizable argument as to how a website operator who contacts a potential user with questions thus ‘develops’ or ‘creates’ the website content.”
- “Nemet’s claim of revising or redrafting is both threadbare and conclusory.”
The panel concluded that the Development Paragraph failed to state facts upon which it could be concluded that it was plausible that defendant was an ICP.
As to eight of the posts, Nemet also alleged that Consumeraffairs had to some extent fabricated same (referred to as the “Fabrication Paragraph”). Yet the sole basis for such assertion was that, utilizing the information contained in the posts, Nemet itself could not find the purported customer/poster in its records. “There is nothing but Nemet’s speculation which pleads Consumeraffairs.com’s role as an actual author in the Fabrication Paragraph.”
Chief District Judge Jones dissented from this part of the ruling, opining that plaintiff’s allegations were adequate. “By stating sufficient factual assertions, Nemet has created the reasonable inference that Consumeraffairs.com wrote the eight posts to attract additional complaints.”
Affirming the district court’s dismissal of the complaint, the panel’s opinion concluded that “[v]iewed in their best light, Nemet’s well-pled allegations allow us to infer no more than ‘the mere possibility’ that Consumeraffairs.com was responsible for the creation or development of the allegedly defamatory content at issue. Nemet has thus failed to nudge its claims that Consumeraffairs.com is an information content provider for any of the twenty posts across the line from the ‘conceivable to plausible.’ As a result, Consumeraffairs.com is entitled to § 230 immunity.”
Tenth Circuit: No Section 230 Immunity for Website that “Developed” Confidential Information by Publishing It
I previously wrote about the district court’s grant of summary judgment in favor of the Federal Trade Commission in an action alleging unfair practices against Accusearch’s Abika.com (a website advertising access to and selling personal telephone records). Last summer the 10th Circuit weighed-in.
The panel noted that the acquisition of personal telephone records “would almost inevitably require someone to violate the Telecommunications Act or to circumvent it by fraud or theft.” It concluded that Section 230 immunity was unavailable to Accusearch, given it acted as an “information content provider” with respect to “the information that subjected it to liability under the FTC Act.”
In reaching its decision, the court focused on the definition of information content provider, specifically “whether confidential telephone records are “developed,” within the meaning of the CDA, when, as here, they are sold to the public over the Internet,” and whether Accusearch was responsible for such development.
The court determined that “when confidential telephone information was exposed to public view through Abika.com, that information was ‘developed.’” Also concluding that “a service provider is ‘responsible’ for the development of offensive content only if it in some way specifically encourages development of what is offensive about the content,” the panel found that Accusearch was responsible for the aforesaid development, having disclosed the confidential information.
Circuit Judge Tymkovich submitted a concurring opinion, explaining that a Section 230 interpretation was unnecessary here, because “the FTC sought and ultimately held Accusearch liable for its conduct rather than for the content of the information it was offering on the Abika.com website.” Section 230 “says nothing about immunizing publishers or speakers for their own conduct in acquiring the information.” My favorite line from the concurring opinion?
In sum, the CDA does not extend to immunize a party’s conduct outside the realm of the Internet just because it relates to the publishing of information on the Internet.
Last summer the Ninth Circuit ruled in Barnes v. Yahoo, an appeal relating to whether Section 230 immunized negligent undertaking and breach of contract claims. Here are links to the amended opinion, and a one-word modification to the amended opinion.
The alleged facts are straight-forward and, as is often the case in these actions, disturbing. Without her authorization, plaintiff’s former boyfriend allegedly posted public profiles of her on Yahoo that included nude photos of plaintiff (taken without her knowledge), a solicitation for sex, and plaintiff’s workplace contact information. The ex-boyfriend also allegedly posed as plaintiff in Yahoo chat rooms, directing others to the aforementioned profiles. Strangers began contacting plaintiff at her office, and in some cases showing up in person, seeking sex.
Plaintiff claims that on several occasions she asked Yahoo to remove the materials, but got no response. Eventually Yahoo told plaintiff that they’d take care of it, but still nothing happened. Plaintiff then filed suit in an Oregon state court. Shortly thereafter the offending materials vanished from the site.
Yahoo removed the case to federal court, where plaintiff’s complaint was dismissed on Section 230 grounds. On appeal, the Ninth Circuit considered whether the statute indeed immunizes defendant from what appear to be claims of negligent undertaking and breach of contract (promissory estoppel).
The panel’s negligent undertaking analysis focused on Section 230(c)(1)’s language and history. “Looking at the text, it appears clear that neither this subsection nor any other declares a general immunity from liability deriving from third-party content . . . [s]ubsection (c)(1) does not mention ‘immunity’ or any synonym . . . [it] precludes liability only by means of a definition.” The court zeroed in on the meaning of publisher or speaker, and instances when a plaintiff’s theory of liability indeed treats a defendant as a publisher or speaker of third-party content. Noting that the statutory language does not “limit its application to defamation cases,” the court concluded a plaintiff cannot “escape section 230(c) by labeling as a ‘negligent undertaking’ an action [here the removal of indecent profiles] that is quintessentially that of a publisher.”
However, the panel viewed plaintiff’s promissory estoppel claim as distinct from her negligent undertaking claim, noting that it “does not seek to hold Yahoo liable as a publisher or speaker of third-party content, but rather as the counter-party to a contract, as a promisor who has breached . . .. Contract liability would come not from Yahoo’s publishing conduct, but from Yahoo’s manifest intention to be legally obligated to do something, which happens to be removal of material from publication.” The court held that to the extent plaintiff alleges a breach of contact claim under the theory of promissory estoppel, 230(c)(1) does not preclude her cause of action.
Operate a website? Don’t be alarmed, says the court:
[A] general monitoring policy, or even an attempt to help a particular person, on the part of an interactive computer service such as Yahoo does not suffice for contract liability. This makes it easy for Yahoo to avoid liability: it need only disclaim any intention to be bound.
I don’t know exactly what the district court had before it, or what the record was before the panel here. However, while I don’t necessarily disagree with any of its reasoning, I’m wondering whether it would have been better had the panel instead ruled on the adequacy of plaintiff’s allegations, with an eye toward dismissing insufficiently pleaded claims. Why make law if you don’t have to?
One of the first posts here summarized a federal district court decision involving SexSearch.com. The court dismissed plaintiff’s claims (all 14 of them) against the website, relying on both FRCP 12(b)(6) and Section 230.
On appeal, the Sixth Circuit affirmed the lower court’s dismissal, but on non-Section 230 grounds. I only mention it here because of a few lines in the opinion that strongly hint at how the panel viewed the district court’s application of Section 230:
Because we agree with the district court that Doe’s complaint failed to state a claim, we do not reach the question of whether the Communications Decency Act provides SexSearch with immunity from suit. We do not adopt the district court’s discussion of the Act, which would read § 230 more broadly than any previous Court of Appeals decision has read it, potentially abrogating all state- or common-law causes of action brought against interactive Internet services. We do not have before us any issue concerning the criminal liability of the parties or the voidability of contracts for sexual services. . . . [We] explicitly reserve the question of [Section 230's] scope for another day.
To my knowledge this would have been the Sixth Circuit’s first foray into constructing Section 230. While it took a rain check, the panel clearly signaled to lower courts that it doesn’t consider the statute an absolute bar to all causes of action.
I’m not sure why the ruling noted the absence of any criminal liability or contract voidability issues. Presumably neither issue would have been quashed by Section 230. But then again perhaps I’m just a little rusty.
It’s been awhile since I last posted here, and for good reason. Going back to the summer of 2007 I’ve been developing an idea I’ve had about helping home buyers and sellers make more informed decisions when selecting a local real estate agent. Last month it came to fruition – AgentsCompared.com. Here’s the text of our launch announcement:
Consumer-centric AgentsCompared.com Helps Prospective Chicagoland Home Buyers and Sellers Make More Informed Decisions When Selecting a Real Estate Agent
Chicago, IL – July 7, 2009 – Consumer-centric website AgentsCompared.com, launching today in Chicagoland, helps prospective home buyers and sellers make more informed decisions when selecting a real estate agent. The site lets consumers efficiently discover, evaluate and compare – on an apples to apples basis – competing local agents on the criteria most important to them, such as an agent’s track record (success stories, relevant statistics, etc.), price (commissions, rebates, etc.), specialties (first time buyers, short sales, REOs, etc.), local market knowledge, and over a dozen others. Prospective home buyers and sellers can use AgentsCompared.com to see how a referral stacks up against competing agents, and find other local agents that may offer better value, greater expertise, etc.
“I’m not a Realtor®, but I think it’s fair to say that none of the current “Find an Agent” websites appear to have been created with the consumer firmly in mind,” explained Chicago lawyer Michael Erdman, founder of AgentsCompared.com. “The space has unfortunately become stagnant, to the detriment of both consumers and agents. AgentsCompared.com will deliver some much needed innovation to the process of selecting a local real estate agent,” Erdman added.
AgentsCompared.com is unlike existing “Find an Agent” websites. It does not restrict the number or types of agents that can join the site or appear in relevant search results, or attempt to match consumers with agents. “Featured” placements and broker advertisements are not displayed in search results. Consumers simply run a search, review the results, and choose whether to make direct contact with an agent. They are not asked to pay a fee, register, provide personal information, navigate through multiple pages, or wait for an email in order to search the site or obtain results.
“Who you choose as your real estate agent can obviously make a big difference to your bottom line, end result, and overall experience when buying or selling real estate. AgentsCompared.com helps prospective home buyers and sellers understand their choices and ask important questions when selecting an agent, something that is especially important in the current housing market,” stated Erdman.
For Chicagoland real estate agents, AgentsCompared.com offers an opportunity to stand out from competing agents, and attract prospective home buyers and sellers that are looking for a local agent, by distinguishing themselves across a variety of categories that are important to consumers, and on a level playing field.
For additional information contact:
President & Founder
or visit www.AgentsCompared.com
Features, pricing, availability and specifications set forth herein are subject to change without notice.
# # #
Interesting post today on one of Wired’s blogs (links to a recent post at The Volokh Conspiracy) relating to the potential applicability of Section 230 to Bloomberg’s “role” in United’s free fall earlier this week.
Lots of juicy issues here, but time constraints force me to simply take this opportunity to quickly vent on a longstanding pet peeve of mine. Why don’t all “news” articles on the web contain a static publication date in or very near the article text? I’m not necessarily sympathetic to all of Google’s positions on this matter, but one thing I will agree with is that I find it terribly annoying when I view a news article on the web, whether following a search or while browsing a media outlet’s website, and find myself struggling to determine when the article was written. How difficult can it be for online publishers to get this right? Maybe there is some SEO, advertiser and/or “staleness” issue out there that is beyond my comprehension. But they should all take a backseat to including critical information such as a publication date when disseminating “news” articles.
Kudos to the New York Times, which in my experience not only consistently lets you know the date an article was published, but whether, when, and where the article appeared in the hard copy version of the newspaper.
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A note to my faithful readers (if there are any of you left): It’s been an unusually busy summer for me. I won’t bore you with any of the details, but I do hope to get back on the horse here soon and resume regular postings. If that proves to be impossible, I may accept the invitation (if it’s still outstanding when the time comes) of one of my favorite technology bloggers to submit occasional posts on his blog. In the meantime, I hope you’ll continue to subscribe/stop by here.
Last month the Fifth Circuit issued its first (to my knowledge) ruling that turned on Section 230. Affirming the lower court in Doe v. MySpace Inc., Circuit Judge Clement, writing on behalf of herself and Judges Garwood and Elrod, ruled that the statute protected MySpace from claims that it was negligent for not “instit[uting] and enforc[ing] appropriate security measures and policies that would substantially decrease the likelihood of danger and harm that MySpace posed to” the minor-plaintiff.
The minor had lied about her age, enabling her to create a public MySpace profile. A nineteen year old male MySpace user (“Pete”) subsequently discovered her profile and initiated contact with her. The minor eventually shared her phone number with Pete and agreed to meet him in person, at which time he sexually assaulted her. Plaintiffs believe that had MySpace been utilizing age verification software, the assault never would have occurred.
The Court ruled that the plaintiffs’ negligence claims are barred by Section 230,
notwithstanding [plaintiffs'] assertion that they only seek to hold MySpace liable for its failure to implement measures that would have prevented [the minor] from communicating with [her assailant]. Their allegations are merely another way of claiming that MySpace was liable for publishing the communications and they speak to MySpace’s role as a publisher of online third-party-generated content. . . . [plaintiffs'] negligence and gross negligence claims are barred by the CDA, which prohibits claims against Web-based interactive computer services based on their publication of third-party content.
Read here about MySpace’s commitment earlier this year to forty-nine state AGs to make the site safer for minors.